Privacy Policy for Hot Haus Pilates Inc.

1. Information We Collect

We may collect the following categories of information:

1.1 Contact Information

When you fill out a form, join our waitlist, contact us, or sign up for services, we may collect your name, email address, phone number, mailing address, and other contact details you provide.

1.2 Payment Information

If you purchase services, memberships, classes, or products, payment information may be collected and processed through third-party payment providers. We do not store full payment card information on our own servers unless specifically stated.

1.3 Booking and Account Information

If you create an account, schedule services, or make a booking through a third-party platform, we may collect information related to your reservations, account activity, purchases, attendance, and related service preferences.

1.4 Health and Fitness Information

If you voluntarily provide health, wellness, injury, fitness, or goal-related information in connection with our services, we may use that information to support your studio experience and provide more personalized service.

1.5 Communications

We may keep records of your communications with us, including contact forms, emails, text messages, phone calls, and other correspondence.

1.6 Website Usage Information

We may automatically collect information about how you interact with our website, including IP address, browser type, device type, operating system, pages visited, referring URLs, and approximate location based on IP address.

1.7 Cookies and Similar Technologies

We may use cookies, analytics tools, and similar technologies to improve site functionality, understand website traffic, remember preferences, and enhance your browsing experience.

2. How We Use Your Information

We may use your information for the following purposes:

2.1 To Provide Services

To operate our website, manage bookings, process purchases, deliver studio services, respond to inquiries, and provide customer support.

2.2 To Communicate With You

To send confirmations, updates, reminders, service-related information, responses to inquiries, waitlist updates, hiring-related communications, and other important notices.

2.3 To Process Payments

To process transactions, manage billing, maintain records, and support related financial operations.

2.4 To Improve Our Website and Services

To understand how our website is used, improve performance, refine our offerings, and enhance the overall client experience.

2.5 For Marketing and Promotions

If you opt in or otherwise provide permission where required, we may send you promotional emails, studio updates, marketing messages, launch updates, or offers.

2.6 SMS Communications

If you provide your phone number and opt in to receive text messages, we may send you studio-related updates, reminders, or promotional messages. Message and data rates may apply. Message frequency may vary. You may reply STOP to opt out or HELP for assistance.

3. How We Share Information

We do not sell your personal information.

We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share information with trusted third-party vendors and service providers who help us operate our business, such as website hosting, analytics, email delivery, booking systems, payment processors, customer support tools, and marketing platforms.

3.2 Legal Compliance

We may disclose information if required to do so by law, regulation, legal process, subpoena, or governmental request, or if we believe disclosure is necessary to protect our rights, safety, or property.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that process.

3.4 Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Analytics

We may use cookies and similar technologies to:

• remember preferences
• improve website performance
• understand traffic and user behavior
• measure marketing and website effectiveness

You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, use, disclosure, loss, alteration, or destruction. However, no method of data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your personal information
• object to certain processing activities
• opt out of marketing communications
• request a copy of your data, where applicable

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links and Embedded Content

Our website may contain links to third-party websites, booking platforms, social media platforms, or embedded content. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and address the situation.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. Any updates will be posted on this page with the revised effective date.